We are drinking water supply for community as main business. We are continuously searching for talented candidates to sustain our rapid growth. If you are a person who enjoys challenges, high motivation, energetic and dynamic, we invite you to explore these opportunities as part of our team for the following positions:
Bill Printing & Delivery Officer
(Banten)
Responsibilities:
- Coordinating with relevant unit (Customer Service) for the content of bill message to be put on the monthly water bill
- Processing water bill based on cycle, including printing and inserting bills
- Sample checking on printed bill to ensure the bill layout holds the same information as in the system
- Preparing printed bills to be picked up by 3rd party (delivery agent), including the format of delivery receipt note
- Updating bill delivery information from 3rd party into CC&B system
- Conducting audit on bill delivery information
- Analyzing complaint on undelivered bill and ensuring its follow up
- Preparing bill delivery performance report as a basis for delivery invoice
- Proposing penalty to 3rd party for undelivered bill based on complaint on undelivered bill and audit result
- Preparing other necessary reports related to bill printing & delivery
General Accountability:
- Ensuring bills are printed and ready to be delivered on a timely manner and monitoring bill delivery performance by 3rd party (delivery agent)
Requirements:
- D3 graduate from any discipline
- Computer literate
- Good analytical skill
- Good data processing & report writing skill
- Team player
- Trustworthy, discipline & customer-oriented
Bill Processing Officer
(Banten)
Responsibilities:
- Analyzing reading & billing data and proposing estimation values for certain customers
- Updating manual estimation / force billing value in CC&B system
- Conducting batch process for main billing based on cycle
- Conducting reading – billing reconciliation, ensuring all customers eligible for billing have been processed with the correct value
- Analyzing complaint on billing and customer database and ensuring the follow up
- Creating ad-hoc charges / bills (e.g. new connection, illegal, meter replacement, etc.) based on cases and information from Customer Service
- Updating flag ‘in dispute’ for bills in complaint status and monitoring complaint status as for removing the ‘in dispute’ flag once the complaint is resolved
- Creating correction bill / re-bill for valid complaint on consumption and tariff
- Maintaining customer database, including updating customer’s name or address based on customer request / complaint
- Preparing volume billed report and other reports related to billing
General Accountability:
- Ensuring all eligible customers are billed accurately and on a timely manner, including maintaining customer information as part of the bill
Requirements:
- S1 from any discipline
- Has experience in billing & collection process
- Computer literate
- Has experience in using CRM system
- Good analytical skill
- Good data processing & report writing skill
- Team player
- Trustworthy, discipline & customer-oriented
Collection Monitoring Officer
(Banten)
Responsibilities:
- Monitoring collection activities by cashiers in internal payment points (KPP)
- Ensuring all payments received in KPP are transferred to bank accurately and on a timely manner
- Monitoring collection received in external payment points (banks)
- Preparing collection reconciliation report for internal & external payment points
- Processing non-cash payment (payment through bank transfer) in CC&B system
- Analyzing complaints on payment - wrong payment and double payment
- Conducting payment cancellation / transfer when necessary, as a follow up form complaint
- Analyzing complaints on payment – unrecorded payment
- Coordinating with relevant parties for complaint on unrecorded payment
- Updating installment scheme in CC&B system based on information from KPP
- Monitoring payment negligence after due date, including negligence on paying installment
- Preparing target list for warning letter & disconnection
- Preparing other necessary reports related to payment and collection
General Accountability:
- Ensuring collection activities and reconciliation in internal and external payment points are running smoothly and ensuring resolution on payment-related complaints.
Requirements:
- S1, majoring in Accounting
- Has experience in billing & collection process
- Computer literate
- Has experience in using CRM system
- Good analytical skill
- Good data processing & report writing skill
- Team player
- Trustworthy, discipline & customer-oriented
Head of Customer Service
(Banten - Tangerang)
Responsibilities:
- To manage all front line operational related to Customer Office, such as Customer Care, new connection, Collection, minor repair, meter replacement, including administration.
- To manage asset of the company which located in Customer office
- To prepare and to manage KPP monthly operational plan inline with company operational plan.
- To conduct and manage daily operation of the Customer Office in each respecting area, including solving daily problems related to the operational in field.
- To manage asset (software and hardware).
- Budget monitoring & controlling
- To become a leader for resolving IT problem, in liaison with IT Department
- To prepare reporting , incorporate with Company Contractual Report, shall be submitted to Marketing and CS Manager
- To manage GIS operation in company related to Marketing and CS activities.
- To achieve connection target incorporate with company’s target
- To achieve customer service operation incorporate with company contractual target
Requirements:
- Male / Female
- S1 Engineering / MIPA / IT / Economy / Law
- Experience in Utility’s customer service operation
- Computer literate – MS Office
- Good knowledge in preparation & maintaining database
- Good leadership
- Good communication skills in English (verbal and written).
For further information please check our web:
www.aetra.co.id
How To Apply :
We are looking to fill the position as soon as possible and we assume that interested candidate will apply at the latest on 31 May 2011. Candidates that apply after the said date will still be considered as long as the position is still vacant. We will keep all applications strictly confidential.
Only candidates who meet the above requirements should submit their complete CV together with a detail explanation on their career history and the position code not later than 2 weeks from the date of this publication to:
recruitment@aat.co.id
