One of Bii strategy to aim that vision is by aligning the organization, human resources and culture. This will include establish a high performance, merit based organization; develop best-in class HR to support people development and promote teamwork, align the organization to support the business priorities, and perform our work according to our Code of Ethic and Code of Conducts at all times.
To actualize that, Bii determine that hiring the best talent who have strong passionate to grow, high integrity, continuous learning attitude, think out of the box and eager to face new challenge to grow with us in a long mutual employment, will take an important part.
To our talent, Bii offer continuous and comprehensive learning program throughout your career. Aside from that, Bii also provide career development in line with your performance and contribution and to the company.
So, if you inspired to join our bank who believes in values for integrity, trust and professionalism, simply complete the following application form. We will review your application and if you meet our qualification, we will invite you to join our selection process. We look forward to receiving your application.
At BII, we offer equal job opportunities to all of our staff, no matter what their career ambitions might be. We take pleasure and pride in seeing our people achieve their personal targets through hard work.
With us, nobody can tell you how high you can leap, the only limit is the sky.
SQ Service Development Manager
Requirements:
- Bachelor Degree/ Master Degree from reputable university.
- Have 3 – 5 years experience in service area, local or multinational company.
- Have experience in Banking industry.
- Strong leadership skills to lead project across the business.
- Have very good analytical, logic and positive thinking.
- Have good knowledge in Banking and non Banking operations.
- High proficiency both in Bahasa and English.
Responsibilities:
- To set up and implement the service strategy to increase the service culture, service awareness and service development across BII
- To control and ensure that the quality of the service across BII achieve the Customer Satisfaction Survey Index which is already set by the business.
- Initiate, lead and drive Lean or improvement project across the Functions in Branches and Operations to increase their productivity.
- Improve the quality of service for Security, Customer Service, Teller and all people in Branches and Operations.
- Creating form / checklist tools to measure the service performance
Interested candidates are welcome to send the comprehensive resume together with your current photograph indicating
SQSD in the subject line not later than
30 October 2011 to:
Recruitment@bankbii.com
cc to
KSiwi@bankbii.com
