ENTRY CLEARANCE OFFICER (ECO)
Main duties of this position will include:
- Assessing the full range of visa applications and occasionally interviewing applicants in a fair, objective and courteous manner. Making quick and pragmatic decisions to issue and refuse visas in accordance with the Immigration Rules, and within agreed time-scales
- Preparing written statements and paperwork related to the appeals process, and making sure that they are well presented and accurate.
- Key Competences
- Gather and Manage Information – ensure both the right depth and breadth of information and knowledge are appropriately gathered and applied from a variety of sources;
- Identify Options and Make Well Judged Decisions – take difficult decisions after assessing the available evidence;
- Write Effectively – produce written information which sets out key issues, options and actions in a clear and well structured fashion;
- Speak Effectively – adopt an appropriate communication style to suit the needs of the audience;
- Develop and Maintain Good Working relationships – actively build and maintain positive working relationships within your team and stakeholders;
- Setting The Direction – look to continually generate improvements and involve your team in making such changes happen;
- Leading on Equality and Diversity – act as a role model to others through valuing diversity.
The skills we are looking for are:
- Good communication skills with excellent spoken and written English
- Computer literacy with accurate typing skills of at least 25 words per minute
- The ability to remain customer focused, polite and courteous under pressure
- The ability to work quickly and reliably with little supervision to meet challenging targets
- The capability of making quick decisions, in accordance with set rules and the ability to show that these decisions are fair and just
- Ability to work well under pressure
- An excellent team player - this is an all for one, and one for all environment
- Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work. We are committed to improving standards and procedures, and we are looking for like-minded employees
- An excellent representative of the Visa Department, the British Embassy and of the UK Government.
About us
International Group is an integral part of the UK Border Agency, with 3,000 staff in 135 locations throughout the world, working to help deliver the Agency’s three objectives of:
Protecting our border and our national interests
Tackling border tax fraud, smuggling and immigration crime
Implementing fast and fair decisions.
We are committed to providing a first class service and this was recognised when the team were awarded the UKBA Recognising the Best Staff Award for Productivity in 2010. Staff are expected to be flexible and make fair and defensible decisions on visa applications quickly, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control. We are at the forefront of innovation, always prepared to react positively to change and to try new ways of working.
Anyone interested in applying for this position should submit his or her CV by mail
HR Manager, British Embassy, Jl MH Thamrin kav 75, Jakarta 10310
or
jakartajob.applications@fco.gov.uk
Along with the completed e-application form
http://ukinindonesia.fco.gov.uk/resources/en/word/2011/le3-eco-application-form
no later than close of business on 10 March 2011 quoting Office Notice ECOBE/III/2011.
The successful candidate will be subject to confirmation of a background and security clearance.
You must have pre-existing work authorisation for Indonesia in order to apply.
