DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 51 billion euros in 2010.
To cover all of your extensive service needs with the right level of focus and expertise, DHL operates under four specialized divisions:
- Express
- Global Forwarding, Freight
- Supply Chain
DHL Global Forwarding, the market leader in forwarding industry, currently seeking highly motivated individuals to be position at our Office in Cengkareng, Jakarta based.
DHL Supply Chain is the global leader in supply chain management, providing customer-focused solutions to a wide range of industries. Its comprehensive range of innovative logistics solutions encompasses the complete supply chain from design and consulting through warehousing and distribution services to integrated information management and e-commerce support.
Due to our progressive expansion, particularly in the logistic business, we are seeking highly motivated individuals to join our innovative team for the position as mentioned below.
Process Standardization & Operations Support
JOB DESCRIPTIONS:
- To provides first line support to the Best-Users/End-Users in case of troubleshooting and functional knowledge shortcomings, inform/escalate any technical problem to IT helpdesk when necessary, inform to the superior and follow up.
- To provides initial and follow-up training for Best-Users, End-Users of all CT Business IT-applications (LOGIS, Local Applications & DHLi)
- To plan, assist and perform yearly training programme for staff to be trained in close cooperation with related department.
- To establish, maintain & update Training Material for the application related to LOGIS, Local Applications & DHLi and ensure for the currency.
- To verifies regularly the IT knowledge of Best-Users, End Users and that working procedures are respected, also for the ASM implementation and to ensure that root causes are identified and corrective & preventive actions are taken to improve the performance
- Is responsible to collect and analyze all IT application change requests and transmit them properly documented to local IT for country specific application and regional PM organization for group application, informed, implement and managed
- To Distribute Operational communication (ASM – All Station Message) to all related parties within DGF and make sure the implementation in coordination with Quality Supervisor
- To Establish standard process documentation & best practices as input for NFE (New Forwarding Environment).
- Ensuring timely and correct reporting, pertaining to all related Quality & Environmental reporting such as Customer Complaint reports, regional reporting, compliance reporting, Document Release, etc
- Process Improvement Project & Maintenance
- Assist Quality & Business Process Activities/Tasks
REQUIREMENTS:
- Male/Female, min. D3
- 3 Years working experience and understand forwarding and logistics process
- Good knowledge in Excel Formula is advantage
- Good skills in presentation, writing documentation and reporting
- Analytical skills, problem solving and strong implementation abilities
- Independent, self motivated, initiative, outgoing, open personality and proactive
- Must be able to speak and write fluently in English
- Willing to work overtime when required
Please respond by sending your comprehensive resume and recent photograph with the position code as the email subject, not later than 5 days after this advertisement to:
Email to:
recruitment.dgfid@dhl.com
Only short listed candidates will be notified
