Six years later, XL took an important step by setting up a partnership with Rajawali Group -a shareholder of PT Grahametropolitan Lestari - and three foreign investors
(NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provisioning of basic telephony services as its core business.
XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide
cellular mobile telephony services.
XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers
and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services. XL operates its network with
GSM 900/DCS 1800 and IMT-2000/3G technologies. XL also holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet
Protocol (VoIP) License, and Internet Interconnection Services License (NAP).
Strategic Vendor Partnership, a new strategic unit under Strategic Partnership and Procurement Division (formerly Procurement and Logistic), is developed mainly to drive alignment between XL and strategic partners/major vendors in order to build, maintain, and enhance stronger and more beneficial relationships; and also to constantly create value out of the partnership.
Currently, we are fulfilling the resource who will act as partner to top level management in managing strategic partnership.
Analyst Service Culture Promoter (ASCP)
(Jakarta Raya)
Responsibilities:
- Develop and Translate service excellence objective into comprehensive, applicable, effective program
- Develop and coordinating a conducive environment to strengthen and accelerate service excellence such as service competition, service excellence frills, reward and acknowledgement
- Conduct CS events internal and external with coordinating with other unit or third parties
- To ensure all frontline get clear understanding about applied Service Standard and they could translate the information to customer by evaluating the effectiveness on each process
Requirements:
- University background (S1) in Engineering / Statistics / Economics with at least 3 years work experience in Telco Industry preferably in Customer Service
- Good understanding of Customer Relation Management (CRM) and Customer Serive
- Good computer literacy
- Creative and initiative
- Strong and good analytical thinking
Specialist Costumer Facing Analyst (SCFA)
(Jakarta Raya)
Responsibilities:
- Design the strategy for implementing people,process and tools change across customer end to end touchpoints with customer service
- Design the alignment strategy & governance of customer end to end touchpoints with support function within CS & also with other related dept within XL organization
- Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
- Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
- Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
- Develop hypotheses on improvement initiatives from analytical insight
- Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
- Provide feedback on internalizing and implementing key learnings into XL SOP’s
Requirements:
- S1
- Customer service experience , min 2 years
- Strong customer and service orientation
- Organization project management skill
- Strategic insight
- Ability to quickly establish breadth of knowledge.
- Good planning, coordinating and monitoring projects
Khazanah Scholarship (KS)
(Jakarta Raya)
Requirements:
- Bachelor Degree from reputable university with min. CGPA of 3.50 / 4
- Graduated from related major:
- IT or Computer Science
- Telecommunication engineering
- Electrical Engineering
- Mathematics or Statistics
- Industrial Engineering
- Economics and Management
- Strong leadership skills & active participant in extra-curricular, social or voluntary activities
- Good command of the English language
- Medically fit
Buyer Specialist (BS)
(Jakarta Raya)
Responsibilities:
- To conduct the purchasing process for goods and services at the best comapny's interest by:
- Conducts Comprehensive Vendor Qualification and Selection
- Conduct Comprehensive Review to user's specification
- Develop commercial & contractual requirements for request for proposal
- Conduct bidding process in strict compliance with Business Process and Policy
- Monitor vendor's performance, and continually improve sourcing alternative
- Maintain procing data (source list, info record and service condition)
- Monitor end-to-end procurement process, not only for negotiation, but also for monitoring
Requirements:
- IT/Telco education background with 4-5 years experience and exposures in IT/GSM equipment, Telco networking and commercial aspects
- Financial awareness, negotiation skill and vendor management ability
- Good inetrpersonal, communication skills and problem solving
- SAP knowledge
Officer Payable Operation (OPO)
(Jakarta Raya)
Responsibilities:
- Ensure all payment request in timely process , accurate and within procedure
- Coordinator with users department for job related to AP process chain such as outstanding RE and NON PR / PO, freight in order to perform timely capex / opex and liabilities recognition in financial report
- Lease with users for problem invoice and perform necessary payables & payments reconciliation
- All payment is eligible according to agreement, budget, lease period and legal document procedure
- Re check tax code on all payment requested
Requirements:
- S1 university graduate from accounting major discipline
- 2 year experience in big five accountant public office preferable
- SAP
- Good analytical thinking
- Computer literate
- Interpersonal skill, posses good communication
Send your CV by email to following link:
ASCP--SCFA
KS--BS--OPO
