Six years later, XL took an important step by setting up a partnership with Rajawali Group -a shareholder of PT Grahametropolitan Lestari - and three foreign investors
(NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provisioning of basic telephony services as its core business.
XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide
cellular mobile telephony services.
XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers
and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services. XL operates its network with
GSM 900/DCS 1800 and IMT-2000/3G technologies. XL also holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet
Protocol (VoIP) License, and Internet Interconnection Services License (NAP).
Strategic Vendor Partnership, a new strategic unit under Strategic Partnership and Procurement Division (formerly Procurement and Logistic), is developed mainly to drive alignment between XL and strategic partners/major vendors in order to build, maintain, and enhance stronger and more beneficial relationships; and also to constantly create value out of the partnership.
Currently, we are fulfilling the resource who will act as partner to top level management in managing strategic partnership.
Successful candidates will work in a result oriented and dynamic environment. English proficiency and computer literacy are required for this position.
Submit Application
Send your application and curriculum vitae by indicating the position code you apply before 28 December 2011 (in MS Word, no more than 100 kb) to:
APPLYLINK
Available Position
Head – Demand Forecast & Analytics
Jakarta Raya
Responsibilities:
- Coordinates insight generation & analytics activites to drive yield, both from network planning activities, as well as marketing/customer lifecycle management activities
- Coordinates with business and product owners to translate strategy into network demand forecasts
- Coordinates with network and region organization to translate demand forecasts into effective network actions
Requirements:
- Master degree is preferable with minimum 5 years proven managerial position in Telco
- Strong people skill – ability to coordinate across functions
- Ability to handle vast amounts of data, complex analytics, and advance modeling activities
- Project management skills
- Multi dimensional experience (network/marketing/analytics) is preferred
Expert - Service Strategy & Lifecycle
Jakarta Raya
Responsibilities:
- Develop strategies for delivering excellent customer & service experience, manages level of service delivered to customers
- Identify key driver of customer experience based on consumer research
- Evaluate performance and set "service promises" to be delivered to customers
- Define service strategy to deliver "service promises" :
- Translate "service promises" to tangible operating guidelines for various groups within the organization
- Identify and prioritize improvement initiatives required to deliver "service promises"
- Secure buy-in for strategy across functions, including getting various functional units to sign off on targets
Requirements:
- Strong experience in developing strategies related to customer experience in telecom industry
- Hands-on customer research experience is required
- Ability to think strategically and develop service strategy plans
- Up-to-date packet switching/IP related knowledge required
- Strong analytical and problem solving skills
- Strong interpersonal, communication & negotiation skills
- Driving and directing the team
Specialist – Product Roaming
Jakarta Raya
Responsibilities:
- Develop new Roaming Prepaid/Postpaid Voice-SMS product to maintain and improve Roaming Voice-SMS Product Portfolio (competitiveness, attractiveness, etc.)
- Monitor and improve existing Roaming Prepaid/Postpaid Voice-SMS product to maintain/increase RPS (Revenue Per Subs)
- Develop new Roaming Prepaid/Postpaid BlackBerry product to maintain and improve Roaming BlackBerry Product Portfolio (competitiveness, attractiveness, etc.)
- Monitor and improve existing Roaming Prepaid/Postpaid BlackBerry product to maintain/increase RPS (Revenue Per Subs)
- Develop new Roaming Prepaid/Postpaid Data product to maintain and improve Roaming Data Product Portfolio (competitiveness, attractiveness, etc.)
- Monitor and improve existing Roaming Prepaid/Postpaid Data product to maintain/increase RPS (Revenue Per Subs)
- Implement product ppromotion and ccommunication such as: Web, Print Ad,Bill Message, Back Billing, SMS Broadcast, UMB, Miss Call Alert (MCA) etc. to create product awareness and image
- Create tactical program (Voice-SMS, BlackBerry, Data) to accelerate #New Subs and/or #SWE
- Maintain and improve experience of Roaming Service (end to end customer journey) to increase good service
Requirements:
- Bachelor’s degree preferably majoring in Management/Telcommunication/Information Systems with 5 years experience from cellular/service industry
- Strong understanding of Roaming Business and Market
- Strong knowledge of Product Portfolio Management
- Project Management skill
- Basic Financial skill
- Understanding of Media Communication
Specialist - M-Payment Product Development
Jakarta Raya
Responsibilities:
- Build and expand the merchant network for driving growth of XL's m-payments product :
- Identify potential online and physical merchant partnerships
- Develop the XL payments value proposition and 'sell-book' for potential merchants
- Sell the XL value proposition to potential merchants and develop sustainable partnerships
- Identify and tie-up with required intermediaries to enable payments
- Execute XL's payment options with partners and generate transaction revenues
Requirements:
- Minimum 5 years' proven experience in Telco and/or Finance roles :
- Prior experience in business development
- Strong networks within industry will be an added plus
- Strong communication skills with a passion for selling :
- Prior experience in sales and/or customer management required
- Knowledge of the Indonesian market, especially dynamics of online and physical retail merchants highly desirable
Commercial orientation :
- Ability to realize commercial value from business initiatives
- Ability to think creatively to design and develop innovative payment options
Specialist – Loyalty Reward Program
Jakarta Raya
Responsibilities:
- Design and conduct CLM tests to identify optimal offers per segment
- Conduct post-launch assessments on each instant gratification offer
- Design and manage development of telco and non-telco redemption rewards
- Benchmark competitor programs and continually refine XL's offers
- Coordinate with regions to ensure integrated and consistent approach of non-telco regional offers
- Monitor the performance of Loyalty Program including subscriber take-up, revenue stimulation, usability across touch points, points redeemed and propose actionable action when necessary
Requirements:
- Bachelor’s degree with 5 years experience in customer loyalty preferably from Telco/Banking background
- Knowledge of Telco industry and its product portfolio management
- Strong innovative and creative orientation
- Strong presentation skill
- Strong analytical thinking
Specialist - m-Banking (Facilitation)
Jakarta Raya
Responsibilities:
- Facilitate XL subscribers to manage their bank accounts through mobile phones
- Develop relationships with banks to become the preferred service provider
- Identify new channels of transaction and create transaction opportunities
- Identify and exploit new sources of funds and stimulate transactions
- Run targeted consumer campaigns
- Drive XL's transaction revenues from mobile banking
Requirements:
- Minimum 5 years' proven experience in Telco and/or Finance roles
- Bachelor's degree
Strong communication skills :
- Prior sales experience preferred
Commercial orientation :
- Ability to realize commercial value from business initiatives
- Ability to think creatively to design and develop campaigns
- Knowledge of Indonesian consumers preferred
Specialist – Customer Lifecycle
Jakarta Raya
Responsibilities:
- Identify and understanding customer lifecycle both on MSISDN level and IMEI level
- Develop planning and implementation of loyalty campaigns to drive suitable customer journey with XL which involved introducing the right product/services at the right time
- Establish continuous mining & analysis of subscriber data to achieve deeper understanding of customer profiles, behavior and needs
- Conduct and analyzed new offer testing to detect subscriber’s behavior changes
- Identify optimum segments behavior, sticky services, and churn reduction mechanism
- Ensure the alignment of overall marketing or retention strategies and common goals with customer experience and service agreements
- Identify the best channel & offer mix strategy to ensure the optimum campaign effectiveness based on response rates and ROI
Requirements:
- Bachelor’s degree with 5 years experience in customer loyalty preferably from Telco/Banking background
- Knowledge of Telco industry and its product portfolio management
- Strong innovative and creative orientation
- Strong Presentation skill
- Strong analytical thinking
Head of M-Commerce
Jakarta Raya
Responsibilities:
- Drive XL's vision in the m-Commerce space, including advertising and B2C/C2C platforms :
- Provide strategic guidance for various m-Commerce businesses
- Develop the business plan
- Define the product roadmap
- Oversee execution of m-Commerce businesses :
- Drive launch and execution of initiatives within m-Commerce
- Oversee day-to-day operations of the m-Commerce business
- Recruit and train necessary talent, to run various aspects of businesses Develop, set and track KPIs to optimize team's performance
- Design and implement tracking and review systems to drive strong business performance
Requirements:
- Minimum 8 years' proven experience in running
- e-commerce and/or media-buying businesses
- Strong understanding of Indonesian consumer market and advertising medium
- Strong entrepreneurial instincts
- Ability to bring commercial judgment into relatively nascent business areas within XL
- Action-orientation: Ability to swiftly drive execution
- Strong leadership skills and team-orientation
- Ability to set and drive agenda of large teams
- Ability to interact with and convince senior management
- Strategic thinking and business mindset
- Ability to set direction and make choices in order to maximize commercial value
- Strong creative thinking ability
- Ability to think out-of-the-box and generate ideas
Specialist – Revenue Modeling
Jakarta Raya
Responsibilities:
- Monitor regularly XL business performance against target and distribute it to revenue stakeholder and business units
- Develop and maintain revenue models that forecast the trends of the company revenue performance from national to POC level
- Inform the target and revenue projection to marketing business users and regions
- Provide business trend scenarios that could assist the business users in determining the required effort and activities to achieve the given target
- Integrate and coordinate with various Business and Capacity Units to provide analytical support in forecasting business modeling and revenue and drive alignment with capacity
Requirements:
- Bachelor’s degree in IT/Economics/Finance/Math/Statistics with 5 years in revenue modeling and forecasting
- Understanding of Telco industries and competition landscape
- Strong knowledge of financial modeling and forecasting
- Skills in Macro, VBA, SQL
- Expose to complex models and calculation
- Strong business acumen
Specialist - Service Designer
Jakarta Raya
Responsibilities:
- Develop policy and process to support service strategy, design, and
- Develop policy and process to achieve service promises and optimum infrastructure capabilities
- Identify, review and improve existing policy and process
- Socialization of policy and process and ensure they are adopted across related unit
Requirements:
- Strong experience in developing policy and process
- Ability to think strategically
- Expertise in telecom industry and IT process
- Strong analytical and problem solving skills
- Strong interpersonal & communication skills
- Driving and directing toward new process and policy
GM - Core
Jakarta Raya
Responsibilities:
- Drive growth of Voice and SMS business (Core) including Prepaid, Postpaid and Roaming :
- Define product roadmap for Voice and SMS in the next 12 months
- Develop the go-to-market strategy for the Core business
- Manage execution of product portfolio and day-to-day operations :
- Drive implementation of the go-to-market plan
- Develop and deliver new products and services including pricing changes
- Optimize existing portfolio of products through monetization and encourage customers to upgrade to a better plan
- Ensure development of product notification in-line with communication policy to consumers
- Work with Product Development, IT and other departments to develop technical features
Requirements:
- Master degree is preferable with minimum 8 years' proven experience in Telco Sales or Marketing
- Strong understanding of Telco consumer marketing (product design and development)
- Strategic thinking capability and commercial mindset
- Ability to ideate on products that best meet XL business needs
- Ability to synthesize and draw insights from large data sets
- Strong creative thinking ability: Ability to think out-of-the-box and generate ideas
- Strong leadership skills and team-orientation: Ability to work with multiple cross-functional stakeholders
Specialist - SQ Initial Recharge & Top Up
Jakarta Raya
Responsibilities:
- Develop Performance Reporting to show in which level service Initial Recharge and Top Up delivered compare
- Prepare network assessment for XL Services : Initial Recharge & Top Up
- Maintain network capacity to maintain product continuity
- Maintain customer satisfaction to meet with product promised
- Identify network / service improvement
- Monitor post launch product to ensure good deliverables and minimize error
Requirements:
- Advance knowledge about Telco Product and Charging Technology
- Advance knowledge in Billing/Charging Technology
- Advance skill of MS Office and Data Processing
- Experience in dealing with people
- Detail in reporting
- Ability to work cross functionality
Specialist – Demand Forecast
Jakarta Raya
Responsibilities:
- Assess product proposal of new and existing Mass default plan from demand forecast point of view, to ensure product alignment with network quality target
- Assess product proposal of new and existing Mass packets and boosters from demand forecast point of view, to ensure product alignment with network quality target
- Assess product/pricing proposal for new and existing MDS product that covers: Internet and Blackberry, PAYU, and VAS to ensure product profitability and alignment with network quality target, handset composition and potentials
- Develop demand forecast models that is needed to properly assess the product option to align with current capacity availability
- Monitor regularly the condition of network condition up to POC level to ensure its correlation with product
- Come up with pricing enhancement proposal to improve network and quality performance and also align with revenue target
Requirements:
- Bachelor’s degree in IT/Economics/Finance/Math/Statistics with 5 years experience in demand forecasting
- Strong pricing model and sensitivity analysis
- Financial Modeling and Forecasting
- Exposed to macro and VBA (Visual Basic Application)
- Punctual with numbers and comfortable with complex models and calculation
- SQL language proficient would be beneficial
- Understanding of Telco industries and competition landscape
VP – Core & Access
Jakarta Raya
Responsibilities:
- Manage growth of XL's portfolio of Core (Voice, SMS) and Access (Mobile Internet, Broadband and Blackberry) business
- Define the product roadmap for Voice, SMS and Access products
- Guide the development of go-to-market strategy for Voice, SMS and Access products
- Creatively adapt product portfolio and go-to-market strategy to enable XL to win in Voice, SMS and Access
- Oversee development of new offers to provide competitive edge to XL
- Respond decisively to competitive threats to safeguard turf
- Optimize portfolio and drive adoption and stimulation across Core and Access products
Requirements:
- Master degree is preferable with minimum 5 years as senior management experience in Telco in product management and marketing
- Sound knowledge and experience of mobile and digital marketing, consumers and channels
- Strong leadership skills and team-orientation:
- Ability to set vision and motivate a large team in a highly competitive market environment
- Ability to engage with multiple stakeholders across the organization
- Strategic thinking ability and business mindset
- Ability to ideate on products that best meet XL business needs
- Strong creative thinking ability: Ability to think out of the box and generate ideas
GM - Access
Jakarta Raya
Responsibilities:
- Drive growth of Access business, including Mobile Internet, Blackberry and Broadband :
- Define overall product roadmap for access in the next 12 months
- Develop the go-to-market strategy for Access business
- Drive execution of products in market :
- Drive implementation of the Access go-to-market plan
- Drive adoption and stimulation of XL's Access business through the portfolio of products
- Develop and deliver new products and services including pricing changes
- Ensure development of product notification in-line with communication policy to consumers
- Work with Product Development, IT and other departments to develop technical features
Requirements:
- Master degree is preferable with minimum 8 years' proven experience in Telco Sales or Marketing
- Strong understanding of Telco consumer marketing (product design and development)
- Strategic thinking capability and commercial mindset
- Ability to ideate on products that best meet XL business needs
- Ability to synthesize and draw insights from large data sets
- Strong creative thinking ability: Ability to think out-of-the-box and generate ideas
- Strong leadership skills and team-orientation: Ability to work with multiple cross-functional stakeholders
Specialist – CLM Analytics
Jakarta Raya
Responsibilities:
- Generate periodic insight to trigger CLM MDS and VAS campaign and activities and discuss it with the CLM business team in relation with customer journey framework
- Produce periodic measurement of customer segments movement across macro and micro segments as part of XL customer journey
- Lead the development of the propensity models to be used by various CLM periodic and special management core periodic campaign
- Independently measure the performance and key areas result of overall CLM activities from macro view
- Produce insights and relevant target base for XL offloading campaign through CLM to migrate traffic from 2G to 3G
- Prepare the single customer offer that can be utilized by Event Based Marketing and relevant CLM campaign
Requirements:
- Bachelor’s degree from Marketing/Finance/Engineering/Statistic with 5 years experience in data mining & statistics
- Strong pricing model and sensitivity analysis
- Exposed to data mining and statistics models (preferably exposed to Teradata, SAS/SPSS/KXEN)
- Punctual with numbers and comfortable with complex models and calculation
- Familiar with data manipulation language (SQL)
- Understanding of Telco industries and competition landscape
- Data mining, data manipulation and statistics
- Strong business acumen and have exposed to similar analytics environment
Specialist – Consumer Insight
Jakarta Raya
Responsibilities:
- Propose detail design of continuous tracking studies to monitor brand performance and market dynamic
- Check and validate research data to distribute report to related departments
- Analyze data together with research agencies to provide insights for the business
- Share insights to the Regional team
- Monitor agency performance
- Develop quick survey such as Tele-survey, Consumer Panel, Consumer Connection program
- Design ad-hoc research to ensure the brand has strong mix
Requirements:
- Bachelor’s degree, preferably from Psychology/Statistic/Business with 5 years experience in consumer research
- Good understanding of Telco business and industry
- Strong knowledge of market research fundamentals
- Good project management skill
- Good analytical thinking and attention to detail
- Good interpersonal skill
Head – Business & Customer Analytics
Jakarta Raya
Responsibilities:
- Support setting of and validates proposed price levels for new products and price optimizations of existing products
- Oversee analytics and insights to support new offer development and optimization of existing offer portfolio
- Manage Demand Forecast process
- Monitor collection, storage and synthesis of information from data sources across the business
- Provide underlying data and insights of operational drivers of business performance to managers across the business
Requirements:
- Master degree is preferable with minimum 8 years of experience in Marketing pricing and analytics role in Telco
- Ability to analyze vast amounts of data and communicate key insights and trends effectively to the organization
- Strong project management, problem solving and analytical skills
- Ability to think strategically and prioritize activities to meet business requirements
- Proven ability to lead teams and work across functions
