Garuda Indonesia Agent Contact Center Vacancy

Garuda Indonesia is named after the mythical bird that bore the gods on their legendary journeys.

More recently, Garuda Indonesia, along with the country as a whole, has undergone a period of dynamic change. Garuda Indonesia has continued its efforts to improve its services and to provide safe comfortable and reliable air transportation services. Through those efforts, Garuda Indonesia has now succeeded in improving its performance in the areas of on-time departures, load factors and yield, and the company recently returned to a position of positive cash flow and operating profit.

Garuda Indonesia also realizes that the business challenges of the future will be increasingly complex and difficult. Consequently, Garuda Indonesia is determined to improve its quality in all aspects of the company’s activities, and to prepare for privatization which will be realized in the near future. Through these efforts it is our sincere hope that Garuda Indonesia will remain a source of great national pride for Indonesia, and that we will continue to be one of Asia’s most respected airlines.

PT Garuda Indonesia (Persero)is the national airline of Indonesia. It is named after the mythical bird Garuda. It is headquartered at Soekarno-Hatta International Airport in Tangerang. In Indian Vedic tradition, Garuda is the carrier of the Hindu god Vishnu; a representation of Garuda appears in the coat of arms of Indonesia.

The airline is based in Jakarta at Soekarno-Hatta International Airport, and also has a hub at Ngurah Rai International Airport, Bali. The airline flies to a number of destinations in South-East,East Asia, the Middle East and Australia. It also previously flew to several destinations in Europe and North America. From June 2007 to July 2009, Garuda, along with all Indonesian airlines, was banned from flying to the EU. However, this ban has been lifted since July 2009.

Garuda Indonesia is listed as a 4-star airline by Skytrax, and is also listed among Skytrax's Quality Approved Airlines. It is wholly owned by the Indonesian Government and employs 6,285 staff (at March 2007)


Agent Contact Center Garuda Indonesia Airlines

Jakarta Raya - Citywalk - Sudirman
Responsibilities:

• Receive incoming calls from customers Garuda Indonesia
• Provide information needed by the customer Garuda Indonesia
• Handles reservations for airline tickets using Garuda Indonesia Airlines
• Handle customer complaints coming from Garuda Indonesia

Requirements:

• Male or female, age max 35 years old at the time of rekruitasi.
• Minimum D3, minimum GPA of 2.50
• Willing to work shifts and overtime
• Having good interpersonal communication skills
• Flexibility in communicating
• Have good sound quality / clear articulation
• Have the skills to use computers
• Have English language skills
• look attractive
• Having a general knowledge of airlines ticket reservations
• Willing to be located in Sudirman - Jakarta
• Graduated from the whole series of selection tests

For those interested, please send a cover letter and CV to the email address:


(veronika.caecillia @ gmail.com)

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