Citibank has retail banking operations in more than 100 countries and territories around the world
A Career with Citibank has much to offer. Citibank provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, the best brand, and the broadest array of product.
Service Quality Control
(Jakarta Raya)
Responsibilities:
- PIC as controller process flow at 19th floor for OSRO application
- Control and monitoring daily operational in SQPU for all products, such as:
- Ensuring all reports inplace for all products, such as:
- Monitoring briefing to admin ruko for all products and up date information are properly done
- Responsible for SQPU Desktop Filing and update
Requirements:
- Bachelor and/or Master Degree from any discipline.
- Analytical and detail oriented
- Well organized, taking initiative, working independently, and able to handle multiple priorities.
- Ability to partner and sustain positive working relationship with both managers and employees.
- Strong partnership with Sales Performance unit to ensure the smooth process is in place.
- Good interpersonal, communication and presentation skills
- Knowledge and exposure of assets & liabilities solicitation credit policy and processes
Business Development Manager
(Jakarta Raya)
Responsibilities:
- Min Bachelor Degree
- Experienced in managing outsourced Direct Sales.
- Mature and experienced in dealing with agency owner / outsource company
- Sales Driven and have the managerial skills to handle about 70-90 direct sales representative.
- Experiences to manage KPI (Key Performance Indicator), CPV, as well as Sales process control.
- Added value if candidate have experiences in loan products
Requirements:
- Mass Acquisition Strategy Development; prioritizing & selection of business initiatives
- Ensuring a healthy business relationship by and between Independent Sales Agency and Citibank, and also by and between Independent Sales Agency and their respective Sales as well as performance monitoring, people development, fraud & compliance control.
- Analyze rejection of application and market intelligence and share insight from the analysis to Direct Sales Agency to capitalize market potential.
- In-charge for daily communication with respective Direct Sales Agency
- Relay information, training and guide from Citibank to the Agency
- Responsible for other duties as required by business
Learning& Development - Process and Development Associate
(Jakarta Raya)
Responsibilities:
- Conduct training needs analysis to ensure the alignment between the academy programs to be offered and business strategy is in place
- Conduct regular Focus Group Discussion (FGD) with respective target across units to improve the effectiveness of processes/programs
- Review and analyze the existing processes and programs conducted across units and formulate recommendations for improvement
- Develop training and certification process to be implemented consistently and standard across channels
- Become certification champion for the organization to ensure Unified Sales team members are certified as required
- Coordinate, facilitate and monitor the sales certification implementation
- Conduct monthly checking and control for any expiration of AAJI license for AAJI renewal action purposes
- Prepare regular report on sales certification data and communicate to business & units related for necessary follow up actions
- Build good relationship with external related parties and Policy Owner for any certification inquiries and problems (as necessary) in order to effectively smooth the certification process
Requirements:
- Bachelor and/or Master degree from reputable university
- 2-3 years of experience with training/quality/process exposure from banking industry
- Certified in specific certification (eg., AAJI license, Waperd, etc) is highly advantage
- Possess good relationship & communication skills
- Possess analytical thinking and attention to details
Corporate Relationship Manager
(Jakarta Raya)
Responsibilities:
- Develop new relationship with corporate clients to offer Citi At Work benefit to their employees.
- Maintain relationship with existing corporate clients to increase Citi At Work Customer penetration in respective companies
- Work with CAW clients to develop Citi At Work Road shows calendar for CAW sales team
- Work closely with Client/ Marketing team/ product team/ partners/ vendors to attract attendees for CAW road shows
- Work closely with CAW sales team to generate higher CNR per customer
- Work closely with CAW sales team to acquire good quality of CAW customers
Requirements:
- Possess min. S1 degree from a reputable university
- Good communication skill, fluent in English (fluency in Japanese will a great asset)
- 3 – 4 years sales experience in corporate channel. Candidates with banking background are preferable.
- Strong interpersonal and communication skills
- Strong analytical and problem resolution skills.
- Team-oriented and good negotiation skills.
- Mature, professional and objective when dealing with others
Retention Service Manager
(Jakarta Raya)
Responsibilities:
- Manage and monitor the implementation of the assigned Marketing Program and strategy related to reactive/proactive retention and customer engagement.
- Ensure the agreed target number of save rate is achieved through the proper capacity planning process and team productivity monitoring in both Inbound and outbound channel.
- Liaise with Citiphone, DM and other related unit to ensure the service level to customer is achieved and optimized
- Provide a periodic review and feedback session with Retention Team Leader on the retention productivity, service level, quality and retention marketing program result.
- Manage day to day operation of retention activity and ensure all the processes are in compliance with the policies and procedures.
- To establish a conductivity yet competitive working environment through continuously building positive communication within the team and across Team Leader.
- Liaise with QC and other related units to continuously improve and deliver the quality selling to the customer as well as to comply with all policies and procedures.
- Develop and maintain good relationship with all related unit (sales and support) in both internal and external unit.
- Responsible for other duties as required by business
Requirements:
- Candidate must have 2 - 3 years of relevant Marketing and Sales processes experiences.
- Possess min. S1 degree from a reputable university.
- Has experience in leading team.
- Has strong passion in sales/marketing, and highly self-motivated in handling pressure to achieve targets.
- Possess excellent skill in data analytics, interpersonal skills and good presentation skills.
- Fluent in verbal and written English.
- Having experience in sales is preferred
Marketing Acquisition MIS & Analyst
(Jakarta Raya)
Responsibilities:
- Perform data reporting and analysis for all front-liners achievement.
- Responsible for other duties as required by business
Requirements:
- Bachelor and/or Master Degree from any discipline, but preferably Computer Science or Management Information System
- Adequate programming skills such as SAS, SQL, and VB.net, and also advance skill set in Microsoft Excel
- Analytical and detail oriented
- Well organized, taking initiative, working independently, and able to handle multiple priorities.
- Ability to partner and sustain positive working relationship with both managers and employees.
- Strong partnership with Sales Performance unit to ensure the smooth process is in place.
- Good interpersonal, communication and presentation skills
Unified Sales Business Control & Compliance Officer
(Jakarta Raya)
Responsibilities:
- To ensure all Unified Sales Programs, Process & Activities comply with all prevailing policies, including regulatory.
- To ensure the process flow from both side sales and operation are comply with Citibank Standard Policy & Procedure and BI regulation.
- To ensure products / programs process to avoid complaint.
- Responsible for other duties as required by business
Requirements:
- Bachelor and/or Master degree from any discipline.
- Well organized and able to multi-task
- Experienced in internal audit
Sales Performance Analyst
(Jakarta Raya)
Responsibilities:
- Responsible for incentive calculation and payout for sales officers and supervisors.
- Analyze sales performance and monitor the learning curve of each sales officer based on Month of Join.
- Simulate and propose any changes to the Incentive plan.
Requirements:
- Bachelor and/or Master degree from any discipline.
- Well organized and able to multi-task
- Proactive & full of creativity
- Possess conceptual and writing skills
- Has interpersonal, communication and presentation skills
- Has graphic design experience and/or Photoshop knowledge is highly advantage
- Has a strong self-drive
For further information please check our web:
www.citi.com
Please submit your application to
yasmin.mahrani@citi.com
