Acer Job Vacancy

Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets.

Acer strives to design environmentally friendly products and establish a green supply chain through collaboration with suppliers. Acer is proud to be a Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter and London 2012 Olympic Games.

Over 30 years of making history in the fast-paced IT industry, Acer’s far-reaching strategy of focusing on R&D and marketing development has laid the foundations and created a company ready to embrace the challenges of the future. The Acer Group employs 8,000 people worldwide. Estimated revenues for 2010 reached US$19.9 billion.

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :

Service Center Supervisor - East Java
(Jawa Timur - Surabaya)

Responsibilities:

• Supervise the implementation of operation plan in Acer Service Center (ASC) to be in line with SOP so as to achieve the agreed level of SLA and CSI.
• Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
• Coordinate & monitor service operation team (front desk, spare part warehouse and engineer) in order to provide excellence service & to achieve level of SLA and CSI
• Execute program in Service Operation function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, 5S, etc., in order to increase level of Customer Satisfaction Index (CSI)
• Set up internal meeting for Service Operation team which related to Operation of ASC in order to achieve high performance of ASC Team.
• Provide weekly report which including on case quantity (closed and waiting collection, repetitive case ), customer trend, SLA, pending status, spare part warehouse & engineer team performance to be submitted to Superior.

Requirements:

• To be placed in Surabaya
• Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
• Maximum age 35 years old
• Minimum 5 years working experience in supervisory level
• Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
• Self motivation and initiative, combined with an analytical mind and logical/firm judgment
• Good problem solving skills
• Strong understanding of available and emerging technologies is essential

Marketing Communication Coordinator - East Java (MC)
(Jawa Timur - Surabaya)

Responsibilities:

• Work closely with the user/client team in the delivery of marketing activities
• Provide recommendation to user on the marketing event to be executed and accommodate necessary things which relates to the event in order to support the successful of the event program
• Deal and brief with other related parties for the event program (i.e., venue, agency, EO, etc ) to ensure the event execute is met user expectation and in line with the objective of the program
• Overseeing and advising on the implementation of a project to be in line with branding guideline
• Execute activities which relates to ATL/BTL to support other related departments in promoting Acer products to be in line with company objectives
• Contributing to the ongoing development and implementation of a project in support of the marketing (commercial) team

Requirements:

• To be placed in Surabaya
• Bachelor degree in marketing, public relation or communication from reputable university
• Minimum having 3 - 5 years experience of marketing/communications coordination with 2 years experience in handling an events or exhibition
• Experience and detail in dealing with vendor and become the PIC from concept to final stage
• Have background in BTL activities but not limited to ATL
• Good communication & presentation skill

For further information please check our web:
www.acer.co.id

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
hrd@acer.co.id

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