Holcim Customer Relation Head Vacancy

Holcim's core businesses include the manufacture and distribution of cement, and the production, processing and distribution of aggregates (crushed stone, gravel and sand), ready-mix concrete and asphalt. The company also offers consulting, research, trading, engineering and other services.

Where we operate
Holcim is a global company employing some 80,000 people, with production sites in around 70 countries. With a market presence on every continent, Holcim is more globally spread than any other building materials group, allowing us to create a strong foothold in each individual market, and providing stable earnings for the Group.
Aiming to keep a balanced portfolio, Holcim's business strategy is based on continuous growth in both developed economies and emerging, high-growth markets, where around three-quarters of our operational capacity, accounting for almost half of the Group's net sales, is based.
Sales profile
In 2010, Holcim recorded sales of over 21 billion Swiss francs. Thanks to our market-oriented structures, product innovations, skilled employees and efficient environmental management systems Holcim is in a strong position now - and for years to come.
Sustainable value creation
Our key objective is the creation of value. We attach great importance to sustainable development at an economic, ecological and social level. By taking this holistic approach, we can secure the company's long-term success. The basis for this is an exceptional operational performance and a solid return on the capital invested. Our approach has been acknowledged by the Dow Jones Sustainability Index. Holcim had been named "Leader of the Industry" in the DJSI Index from 2005 to 2008 and was thus acknowledged as the company with the best sustainability performance in the building materials industry for four consecutive years.

PT Holcim Indonesia Tbk is one of the biggest cement companies in Indonesia with the distinguished advantage of integrated businesses in ready-mix concrete and aggregate - provides a working environment that encourages personal & professional development skill. We seek high caliber professionals to join our team.

PT Holcim Indonesia Tbk is one of the biggest cement companies in Indonesia with the distinguished advantage of integrated businesses in ready-mix concrete and aggregate - provides a working environment that encourages personal & professional development skill. We seek high caliber professionals to join our team.

Submit Application

If you are interested to the position, please send your resume before 20th February, 2012 to:


Organizational Development Dept.
Recruitment-idn@holcim.com
(Please indicate position applied for on the subject field of your email)

Available Position



Customer Relation Head (CRH)
Bekasi (Jawa Barat) - Narogong

Responsibilities:
Scope of works:

  • To plan, supervise, monitor and control overall customer Frontliners and Backliners activities, not limited in creating programs and initiatives, including inbound and outbound telephone sales and marketing in order to achieve profit & revenue objectives in order to develop a world-class customer care services. Main responsibility includes developing activities, initiatives, programs, team coaching, monitoring performance that aim to create customer memorable experience


Requirements:
Education :

  • Minimum Bachelor degree from any discipline, master degree is preferable

Experience :

  • Minimum 2 year experience in current position
  • Customer handling & Customer Relation Management experience
  • Customer Contact Center experience, especially in managing/ supervising the operation excellence.
  • IT literate

Language:

  • Good command in English both oral & written

Other qualification / skills:

  • Able to create a system that satisfies and giving mannerly respond to various customers inquiries to Holcim Indonesia (from all sales functions, franchise business and Solusi Rumah)
  • Able to develop a solid customer care organization, including re-defining roles and responsibilities as well as implementing and leading the changes and transformation that giving value added impacts other departments.
  • Able to develop and build a strong, competent and highly performance Customer Care team for Holcim Indonesia in order to realize the vision of having Customer Care as a competitive service advantage in the highly competitive market



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